Terms & Conditions

You are visiting the website of OKIDO.

This website is primarily intended as a source tool for parents of children who love OKIDO Magazine.  OKIDO Magazine, the OKIDO website, and both the OKIDO tablet and phone apps are owned and published in the UK by Doodle Productions Ltd (“Doodle”).

You can contact us at:

Doodle Productions Ltd

1-5 Vyner Street

London

E2 9DG

Telephone:  020 3911 2641

Company registration number: 7613796

 

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us.

USING THE OKIDO WEBSITE

The term ‘us’ ‘we’ or ‘OKIDO’ refers to the publishers and owners of this website, Doodle. The term ‘you’ or ‘your’ refers to the viewer or user of this website.

The use of this website is subject to the following Terms and Conditions.

All of our services as described on the site are governed by these Terms and Conditions. It is important that you read and understand these terms before using our services. By accessing or using our services you agree to be legally bound by these terms, as they may be modified from time to time. We reserve the right to change these terms at any time. Amendments will take effect when posted on our website.

While we will use all reasonable endeavours to make our services and website available, we cannot guarantee that they will operate continuously or without interruption.

We may change, suspend or discontinue the services at any time, including the availability of any feature, database, or content. We may also impose limits on certain features and services or restrict your access to parts or all of the services without notice or liability.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, Doodle, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and a criminal offence.

REGISTRATION

By completing the payment process you are required to provide us with accurate and complete registration information. Only those over the age of 18 are entitled to use our services.

You will be required to pay for delivery which is included in the prices as set out in our website.

All orders are processed within 48 hours and dispatched directly from us. All UK orders are posted using a 3-5 day (after processing) service. Europe and ROW orders will command a longer posting process. Occasionally we will open a ‘pop-up’ shop directly within the online shop (for example; to sell limited edition prints, sale offers or online special deals). 

If any part of your order is damaged or missing please contact us immediately and we will do our very best to sort out the problem.

We shall have no liability to you, other than for a refund, for any failure to deliver goods/services you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

PAYMENT AND SECURITY

We use third party services to secure and protect your credit card information and assist your shopping experience. However, any losses incurred or sustained by you in transmitting information shall be borne solely and exclusively by you and in no event shall any such losses in whole or in part be borne by us. If you are using a public computer, you must sign out when you have finished shopping.

Some of our offers are only available by direct debit through our website. Others may be paid for by credit or debit card through the website or over the telephone. We accept Visa and Mastercard.

All credit or debit card payments will be subject to validation checks and authorisation by the card issuer via WorldPay secure card processing. If the issuer of your card refuses to authorise payment to us, then we will not be able to confirm your order and no contract will exist between us.

CANCELLATIONS

You may cancel your subscription at any time by emailing help@okido.com, by calling us on 020 3911 2641 or by writing to

Doodle Productions Ltd

1 – 5 Vyner Street

London

E2 9DG

If you are on a regular payment plan such as direct debit or continuous credit card payment, your cancellation will take effect from the day before your next payment would have been due, unless you request an earlier date. You should also cancel any instruction with your bank.

We reserve the right to cancel an order placed by you if we have insufficient stock to deliver the goods you have ordered. If we do cancel your contract we will notify you by e-mail or by post and we will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

RETURNS, REFUNDS AND EXCHANGES

If for any reason you are not completely satisfied with your purchase, simply return the item or items to: 

Doodle Productions Ltd

1-5 Vyner Street

London

E2 9DG

Please return the goods in their original condition within 14 days of receipt. To arrange a return, please email help@okido.com with your full name and order number letting us know whether you require an exchange or refund. Returns or exchanges sent to us without a note cannot be processed.

The cost of returning the item to us is your responsibility and the item is your responsibility until it reaches us. We will not refund postage costs unless the item is faulty or is a mistake made by us.

We recommend you send it to us using a delivery service that insures you for the value of the goods, such as Royal Mail’s Recorded Delivery. You will then be able to apply for compensation if the item is lost.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

We process all refunds on each Friday of  every week. Occasionally (especially over the Christmas period) there may be exceptions to this rule, where by the refund will be processed on the very next Friday that the offices are open and within 30 days.

All returned items received in their original condition will be refunded, deducting the cost of the initial postage fee. You will be notified by e-mail as soon as this has been done. If a discount was applied to your original order, the amount refunded will be adjusted accordingly.

YOUR PRIVACY

We take privacy issues seriously. Our current privacy policy covers our use of any information you provide. In using our services you acknowledge and agree to be bound by the terms of our privacy policy.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.

EXTERNAL LINKS

Certain links, including hypertext links, in our site will take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our site, nor for any contract you may enter into with the operator of any website outside our site.

You agree that we shall not be liable for any loss or damage of any sort associated with your use of third party content. Should you choose to access such other sites you acknowledge that you do so voluntarily and assume all risk.

INTELLECTUAL PROPERTY

All trademarks, brand names, product names and titles and copyrights used in this website are trademarks, brand names, product names or copyrights of their respective holders. No permission is given by Doodle in respect of the use of any of them and such use may constitute an infringement of the holder’s rights.

All rights in the design, text, graphics and other material on our website and the selection or arrangement thereof are the copyright of us or other third parties. Permission is granted to electronically copy and print in hard copy portions of our website solely in connection with the acquisition of goods or services through our site. Any other use of materials on our website (including reproduction for purposes other than those noted above and alteration, modification, distribution or republication) without our prior written permission is strictly prohibited.