FAQ

How can I sign-up for an OKIDO Subscription?

Pick a subscription from our four regions UK, USA, EU and ROW depending on which country you want the magazine delivered – we deliver globally. 

You’ll receive a copy of OKIDO every month for your chosen subscription length. Your first magazine will be sent out within 72 hours of your order unless you’ve chosen a future start date. Subsequent magazines are sent on the 1st of each month to arrive up to 7 days later. 

 

Can I take out a subscription to send anywhere in the world?

You can pick a subscription from our four regions UK, USA, EU and ROW depending on which country you want the magazine delivered – we deliver globally.

 

How can I cancel my subscription?

Our subscriptions are non-refundable, should you want to cancel then your subscription will end at the end of your current term.

 

Do your subscriptions auto-renew?

Yes, our subscriptions auto-renew every 6, 12, or 24 months (depending on what you’ve chosen) from the date your subscription is activated. If you want to cancel your auto-renewal, you can do so via your account here. If we have a subscription that does not auto-renew, this will be clear on the subscription page.

 

How can I cancel my renewal?

Once your renewal payment has been processed we will be unable to cancel your subscription until the end of its new current term. We will send you notifications of your upcoming renewal at least 2 weeks before your renewal date (don’t forget to check your spam folder). If you want to cancel your auto-renewal before it is processed, you can do so via your account here.

 

My magazine hasn’t arrived, what do I do?

Your first magazine will be sent out within 72 hours of your order unless you’ve chosen a future start date. Subsequent magazines are sent on the 1st of each month to arrive up to 7 days later. You will be sent a monthly email letting you know when your magazine has been sent out and when you should expect delivery. 

If your magazine does not arrive by the delivery date given in the email, then please email help@okido.com for a replacement.

 

What if I need to change any of my subscription details like the shipping address?

No problem! Just head to your account and enter the email address used to purchase the subscription. You will be emailed a one-time passcode (check your spam folder in case) to log in to your account. In your account, you can change all details associated with your subscription. Access your account here.

 

What age group is OKIDO for?

OKIDO magazine is specifically designed with three to seven-year-olds in mind.

 

How can I access my account? 

You can access your account here.

 

What post do you use to send out orders and the monthly magazine?

All orders are sent out within 72 hours of purchase (unless you have purchased a subscription with a future start date). UK orders are sent out via 2nd class post (48 hours delivery time) and international orders are sent out via international standard post (5-10 days). 

Subsequent magazines are sent out in the first week of the month to arrive up to 7 days later.

 

My shop order hasn’t arrived, what do I do? 

If your order hasn’t reached you, email help@okido.com and we will see if we can figure out why and get a replacement order sent out. 

 

What is your returns policy? 

Items need to be in their original condition and returned within 28 days of receipt. To arrange a return or exchange please email help@okido.com with your full name and order number, as well as the details of what you are returning/exchanging and why. 

Unfortunately, returns sent to us without a note can’t be processed. For more information on returns, refunds and exchanges please see our terms and conditions.

 

How can I unsubscribe from receiving your marketing emails? 

At the bottom of our marketing emails is a button ‘unsubscribe’ click this and follow the instructions given.